PRIVACY POLICY [PRIVACY STATEMENT]
Introduction
Temecula Medical Group is committed to protecting your privacy and ensuring compliance with applicable federal and state regulations, including HIPAA, CAN-SPAM, 10DLC, and PCI DSS standards. This Privacy Policy describes how we collect, use, and safeguard your information. By using this website or engaging with our services, you consent to the practices outlined here.
Collection of Personal Information
Temecula Medical Group collects personally identifiable information provided by you, such as your name, address, phone number, email, and date of birth. Additionally, we may collect anonymous demographic information, such as your ZIP code, age, gender, and preferences. Technical information may be automatically collected, including your IP address, browser type, access times, and referring website addresses. This information is used to operate the website, maintain the quality of our service, and provide general statistics regarding website use.
We may share data with trusted partners to perform statistical analysis, send email or postal mail, provide customer support, arrange for deliveries, or communicate via SMS text messages. Any third parties with whom we share data are prohibited from using your personal information for any purpose other than providing these services and are required to maintain the confidentiality of your information. (examples of partners we need to communicate with to help coordinate your care: the hospital/emergency department, ambulance, pharmacy, labs, imaging center, medical specialist, insurance companies, etc.)
Your information is shared only with trusted vendors under Business Associate Agreements (BAAs) to ensure compliance with HIPAA and PCI standards; or with other healthcare professionals who are required to comply with the same privacy standards.
Use of Personal Information
We use your information to: Provide and improve our healthcare services. Communicate with you about appointments, treatment plans, billing, and other health-related topics. Send educational materials and healthcare reminders. Comply with legal and regulatory requirements.
We use your personal information to operate the website and deliver the services you have requested, including appointment scheduling, healthcare services, and customer support. We may use your information to inform you about additional services available through Temecula Medical Group. Temecula Medical Group does not sell, rent, or lease customer lists to third parties, nor do we share consumer information with third parties for marketing purposes.
We may disclose personal information, without notice, only if required to do so by law or to protect the rights or safety of our users and others.
Opt-In Consent for Text Messages
By providing your phone number, you consent to receive SMS text messages and phone calls from Temecula Medical Group, including communications related to appointments, healthcare services, and information on products or services. Standard message and data rates may apply. You may withdraw your consent at any time by replying "STOP" to any text message to opt-out, or by calling us directly at (951) 302-2526 to update your preferences.
Our customers’ mobile numbers won’t be shared with or sold to third parties for marketing purposes.
Prohibited Content
In compliance with 10DLC regulations, we will not use your information to send messages that include content related to sex, hate, alcohol, firearms, tobacco, or cannabis (SHAFT-C content).
Use of Cookies
The website uses "cookies" to enhance your online experience. Cookies help us personalize your experience by remembering your preferences. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
Security of Personal Information
Temecula Medical Group secures your personal information from unauthorized access, use, or disclosure. We store personal information on controlled, secure servers protected from unauthorized access, use, or disclosure. When personal information (such as payment data) is transmitted to other websites, it is encrypted using protocols like Secure Socket Layer (SSL).
PCI Compliance
To protect your financial information, Temecula Medical Group adheres to the Payment Card Industry Data Security Standard (PCI DSS). We use secure payment gateways to process credit card transactions, ensuring that your payment information is encrypted and handled securely. We do not store sensitive payment data on our systems, and all transactions are monitored for security to prevent fraud and misuse.
HIPAA Compliance
We adhere to the requirements of the Health Insurance Portability and Accountability Act (HIPAA) to protect the privacy and security of your health information. Personal health information will only be shared as permitted or required by law, and only with authorized entities. All phone calls, text messages, and emails are conducted through encrypted and secure channels to protect Protected Health Information (PHI). Staff members receive ongoing HIPAA training to ensure the highest standard of compliance. All vendors involved in managing PHI operate under Business Associate Agreements (BAAs) with Temecula Medical Group.
CAN-SPAM Compliance: Emails will include clear sender identification and an “Unsubscribe” option for marketing or informational communications. We will only send emails related to your healthcare or services you have explicitly agreed to receive.
10DLC Compliance: Text messages are sent via registered and verified 10DLC routes, ensuring compliance with regulations governing SMS communication for healthcare. Patients can opt out of receiving text messages at any time by replying "STOP."
ADA Compliance
We are committed to ensuring that our website is accessible to all individuals, including those with disabilities. If you have any difficulties accessing information or using our services, please contact us, and we will make every effort to accommodate your needs.
Medicare and Medi-Cal Compliance
Temecula Medical Group follows all applicable regulations under Medicare and Medi-Cal programs. This includes ensuring the accuracy and security of patient information, maintaining transparency in billing, and adhering to all guidelines set by the Centers for Medicare & Medicaid Services (CMS) to protect patient rights and ensure compliance with state and federal laws. We follow specific requirements for service eligibility, data collection, and reporting to maintain compliance and provide quality care to all beneficiaries.
Additional Regulatory Compliance
As a primary care medical clinic, we are committed to complying with all applicable healthcare regulations, including those related to patient safety, billing practices, and data security. This includes adhering to standards set by the Office of the Inspector General (OIG), Centers for Disease Control and Prevention (CDC), and other regulatory bodies to ensure ethical and compliant healthcare practices.
Changes to this Privacy Statement
Temecula Medical Group may update this Privacy Statement to reflect changes in our practices or regulatory requirements. We encourage you to review this Privacy Statement periodically to stay informed of how we are protecting your information.
Contact Information
If you have any questions or concerns about this Privacy Statement, please contact us by phone at 951-302-2526 or by mail at 27555 Ynez Road, Ste 102, Temecula, CA 92591.
This policy may be updated periodically to reflect changes in our practices or regulatory requirements.